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Frequently Asked Questions
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Although we currently ship only to United States customers, feel free to contact us and we would be more than happy to assist customers from other countries as well!
Shipping fee will be $25. We offer free shipping for any total purchase of $180 or more!
We ship directly from Japan. Each item is carefully packaged to ensure it arrives safely without damage. In the rare case that an item arrives broken, we will gladly send a replacement at no additional cost.
The de minimis rule will apply for the time being, so no duty will be charged on purchases under $800. Please be assured.
Yes, all of our products are all made in Japan! We have a wonderful selection of Japanese products. Please feel free to take a look!
Yes, Koumeican's flat extension cord plugs are made in Japan and are shipped with a conversion adapter for use by residents of the United States. There is no need for customers to purchase their own conversion adapters.
You can contact us through our contact page! We will be happy to assist you.